Penggunaan Metode Servqual dalam Pengukuran Kualitas Layanan Pendidikan. Indonesian Journal of Primary Education, [S. l.], v. 2, n. 2, p. 72–75, 2018. Disponível em: https://ejournal-tasikmalaya.upi.edu/ijpe/article/view/259. Acesso em: 29 sep. 2026.